QUESTIONS & ANSWERS
- Where are you based?
We are based in London, UK.
- How quick do you reply to emails?
We reply within 1 hr.
- How much is the shipping cost?
UK shipping cost is £4.85 and Worldwide is £13.35.
- Do you ship Worldwide?
Yes of course we do and all dresses are shipped using a tracked service.
- If I purchase today, when will my item be shipped out?
Most styles will be sent out between 1-2 working days and some may take longer. Please contact us for availability.
- How long to receive my item in the UK?
Most styles, please expect to receive it between 1-2 days as we use 1st Class Recorded, Signed For service. Some may take longer, please contact us for availability.
- How long to receive item Worldwide?
It takes about a week to receive your item worldwide after the order has been shipped. Some styles may take longer, please email us for details.
- The dress does not fit, can I return it for a refund or exchange?
Yes of course you can but return postage is covered by the buyer. Please make sure you return it in the original condition you received it in and dress must not be worn.
- I would like a dress with a character that you do not sell, can you custom make one?
Yes of course, please email us and we will be happy to create something special, unique and that suits your needs.
- I would like to purchase dresses at wholesale prices, do you offer any discounts?
Yes of course we do. Please contact us for further details.